Product Returns & Exchanges
14-Day Product Inspection and Replacement Assurance
Welcome to Kitcart.pk, where we prioritize delivering pristine products to our valued customers. Our commitment lies in ensuring your complete satisfaction and providing exemplary service. Hence, we extend the opportunity for you to inspect and, if necessary, replace your ordered items hassle-free.
Cultivating Fulfilling Customer Relationships
If any issues arise, kindly inform us within 7 days of receipt for all items. In the event of physical damage or breakage upon delivery, please notify us immediately within 24 hours via WhatsApp at 0328-2754789 to expedite resolution.
Essential Guidelines for Return Claims
Upon acknowledgment from our customer service team, customers are responsible for returning the item to our warehouse. This entails using a traceable delivery method such as courier or registered post, at the customer's expense, to the address provided below:
Our Replacement Assurance is valid under the following conditions:
- Receipt of the wrong product.
- Identification of defects or issues in the delivered product.
Steps to Facilitate a Successful Replacement:
- Notify us within the stipulated timeframe.
- Ensure the product remains undamaged, unused, and in its original condition.
- Include all original packaging, manufacturer's containers, documentation, warranty cards, manuals, and accessories.
- Ensure no items, including the product itself, bear any marks or damage.
Your satisfaction is paramount, and we are committed to ensuring a seamless replacement process.